Visual remote assistant update#
Visual remote assistant full#

Make it easy for your contact center agents to pick up where the customer left off and resolve the request at any point in the support process.Ĥ.8x More likely to excel at mobile customer serviceġ.8x More likely to give agents a complete view of customer informationġ. Recommend actions and guide agents through processes with dynamic and adaptive screens.

Visual remote assistant update#

Use knowledge management to drive quick case resolution with recommended articles and optimized article search.ĭesign processes with a point-and-click interface that lets you orchestrate workflows, create and update records, log calls, send emails, and more. Put productivity tools like macros, keyboard shortcuts, and ready-to-use templates at your agents’ fingertips. Get a 360-degree view of each customer by connecting data across departments and back-end systems into one space for your agents. Plus, manage calls from within the console without touching the phone. Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity. Use omni-channel routing to automatically match cases to the agent with the best skillset to solve them. Peek into our Customer Success Center workspace to see how our agents are adapting to change - and achieving impressive customer satisfaction scores - with the Lighting Service Console Learn how Incapsulate and Salesforce provide customers with trusted support With TechSees patented technology, your users can instantly stream their mobile device camera or screen.

Provide immediate assistance over video chat, so you can ensure a positive customer experience every time. Simplify Assistance To Your Customers And Technicians. Give visual support and get valuable customer face time, from anywhere. Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service. Solve phone cases faster and unlock AI-powered productivity tools by integrating cloud telephony into the service console.Įquip your agents and your customers with the tools to quickly track and manage orders with just a few clicks.

Visual remote assistant full#

Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.ĭrive quick case resolution and maximize agent productivity with recommended articles and optimized article search.Ĭreate end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.Īutomatically match cases from any channel - messaging, chat, social, email, and voice - to the right agent based on skill set and expertise.īoost team efficiency using prebuilt dashboards that monitor agent performance, key KPIs, and channel usage, from anywhere.Ĭall Center Management and CTI Integration Equip them with built-in productivity tools and a 360-degree view of every customer. Increase customer satisfaction using the #1 platform for service.Īllow agents to seamlessly handle cases from one screen with an easy-to-use service console.